+1 570 368 3920

Customer Service


Frequently Asked Questions

  1. How can I contact you?
  2. Does EuroOptic ship internationally?
  3. Why is a delivery signature required on products costing $1,000+?
  4. Why must we ship to the billing address? Are there other options?
  5. If I place my order today, will it ship today?
  6. Why do I have to pay in full for a backordered item on the website?
  7. How do I tell if an item is in stock?
  8. Why do failed web orders not hold inventory?
  9. What do ITAR, Export, FFL, and NFA restrictions mean?
  10. Can I have actions, receivers, or barreled actions shipped to my home since their not complete firearms?
  11. Does EuroOptic offer a Military/Veteran Discount?
  12. Does EuroOptic buy/trade firearms?
  13. What can I buy using my PayPal account?
  14. I live in a state with restrictive firearms laws, can I still purchase a firearm from EuroOptic? (NY, IL, MI, NJ, MA, HI, etc.)
  15. Will EuroOptic mount a scope to a rifle, if items are bought and shipped together? Is it an option for in-store purchases?
  16. I run a shooting blog/YouTube channel, does EuroOptic send out products for testing and reviews?
  17. The item that I bought within the last few days at full price was just marked down, can I get a refund for the difference?
  18. Why do some of your items not have photos?
  19. Is the product I’m buying pictured in the actual photo?
  20. What are your firearm/NFA transfer fees?

Answers…

  1. How can I contact you?

    You can contact us via email, phone, or by visiting our retail store. For more information on getting in touch with us check out our Contact Us page.

  2. Does EuroOptic ship internationally?

    Yes, however, many of the products we sell are governed by federal export regulations. For a better understanding of our export policy click here. For the most detailed answer, call our sales team at 1-570-368-3920.

  3. Why is a delivery signature required on products costing $1,000+?

    We require a signature upon delivery on our shipments of $1,000 or more to protect your purchase. We hope you’d agree that your new Schmidt Bender, Swarovski, or Nightforce riflescope shouldn’t just be left on your front porch.

  4. Why must we ship to the billing address? Are there other options?

    We ship to the billing address of an order to prevent fraud. However, if circumstance dictates that the item needs to be shipped to another address, contact us ASAP or let us know when you’re ordering. Every situation is handled on a case-by-case basis.

  5. If I place my order today, will it ship today?

    If your order is placed Monday–Friday before 4 PM EST the order should ship that day. Orders made on weekends, holidays, or after 4 PM EST should ship the following business day.

  6. Why do I have to pay in full for a backordered item on the website?

    In most cases, items in a backorderable state are not in stock due to high demand. Because our customers want their allocation (their place in line) reserved, we accept payment—this way, someone who does not want to commit cannot reserve an allocation before someone who does.

  7. How do I tell if an item is in stock?

    If an item is in stock, it will have no notification telling you that it’s on backorder. If an item is out of stock there will be a notification above the price. If you’re looking for more information about the inventory level of an item or our latest information on when something might hit our shelves—feel free to give us a call at 1-570-368-3920 .

  8. Why do failed web orders not hold inventory?

    We do not hold or reserve inventory for any reason unless the item(s) have been paid for in full or have a 20% deposit placed on them (done via a phone call). This applies to web orders that have failed due to bad payment information, AVS (address) mismatches, declines, and other payment failures. We understand that this may be frustrating but we are committed to providing a fair buying experience to all of our customers.

  9. What do ITAR, Export, FFL, and NFA restrictions mean?

    ITAR: International Traffic in Arms Regulation places export restrictions on defense articles, these restrictions do not allow ITAR regulated items to be shipped outside the United States without proper export paperwork/licensing. Example of ITAR items are firearms, firearm components, laser rangefinders, ammunition, thermal/night vision, and MILSPEC optics like the Trijicon ACOG. Additionally ITAR regulated item(s) are not to be sold, given, or in any way transferred to any foreign person even if they are living in the United States. In short ITAR is designed to keep defense articles out of the wrong hands.

    Export: The Department of Commerce regulates the export of some items not covered by ITAR, including hunting riflescopes.

    FFL: FFL restricted item(s) are required to be sent to a Federal Firearms License dealer for legal transfer. If you order a FFL restricted item from EuroOptic and are unable to pick it up at our retail store, we’ll ship the item to a FFL dealer of your choice. From there you can complete the legal requirements to obtain the item in your location.

    NFA: Items with a NFA restriction fall under the National Firearms Act (NFA), NFA items include machine guns, short-barreled rifles, short-barreled shotguns, silencers (suppressors), and destructive devices. NFA items, especially silencers, SBR’s, and SBS’s can be purchased with relative ease involving the ATF Form 5320.4 (the “Form 4”), $200 Tax, and a 3-6 month wait while the paperwork is processed by the ATF. If you’re interested in purchasing a silencer check out our silencer purchasing page!

  10. Can I have actions, receivers, or barreled actions shipped to my home since their not complete firearms?

    Any serialized part of a firearm (like this Barreled Action from Remington Defense) requires that it be shipped to an FFL dealer. If the item is not serialized, such as the X-Change Kits for the Sig Sauer P320, then it can be shipped straight to your home.

  11. Does EuroOptic offer a Military/Veteran Discount?

    We do! In addition to special pricing for military/veterans, we also offer VIP pricing to law enforcement, firefighters, and NRA instructors! For more information on how to sign up for VIP pricing click here!

  12. Does EuroOptic buy/trade firearms?

    EuroOptic currently does not buy or trade used products.

  13. What can I buy using my PayPal account?

    PayPal does not allow their users to purchase firearms, certain firearms parts, or ammunition. If the item you plan on purchasing is not restricted by PayPal the option to use their service will be given to you in our cart. For more information on PayPal’s firearm policy click here. Yeah, we think it’s dumb, too.

  14. I live in a state with restrictive firearms laws, can I still purchase a firearm from EuroOptic? (NY, IL, MI, NJ, MA, HI, etc.)

    Unfortunately, we cannot answer this question for you. Different states have different laws pertaining to the sales of firearms and ammunition. If you are unfamiliar or unsure of your city’s/state’s laws as they pertain to the sale and possession of firearms, accessories, and ammunition you should contact your local and/or state police before placing an order with any online retailer. You can find some information about restricted cities and states on our shipping page. Another good place to start educating yourself on your state’s firearm laws is the NRA-ILA website.

  15. Will EuroOptic mount a scope to a rifle, if items are bought and shipped together? Is it an option for in-store purchases?

    Unfortunately no, we don’t ship rifles with mounted optics. However, we do offer that service for in-store purchases.

  16. I run a shooting blog/YouTube channel, does EuroOptic send out products for testing and reviews?

    Negative. We have all kinds of other arrangements you might like, though, including competitive affiliate marketing (click here) commissions and other arrangements. Email us at marketing@eurooptic.com if you have questions.

  17. The item that I bought within the last few days at full price was just marked down, can I get a refund for the difference?

    This is always an unfortunate situation, please give us a call and we’ll try our best to work something out with you!

  18. Why do some of your items not have photos?

    We strive to accurately represent all of the products we sell in both our product descriptions and our product pictures. If we don’t have a photo for a product it’s because we don’t feel that any available photos meet our standards of product representation. In addition, sometimes products are so new that we can’t get photos of them yet.

  19. Is the product I’m buying pictured in the actual photo?

    Typically no, but we do realize how important the finish of a firearm is (especially rifles and shotguns with wooden stocks) to our customers, especially from our premium vendors like Sauer, Blaser, Mauser, and Luxus. There are some cases where the actual firearm is photographed, and you can usually determine this by noting if the firearm is an individually-serialized item. If you need more detail on a specific firearm, give us a call at 1-570-368-3920 or email our sales team at sales@eurooptic.com.

  20. What are your firearm/NFA transfer fees?

    You can find a list of our transfer fees here.


 
 

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