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My one-time promo code isn't working, what can I do?
One-time use promo codes require you to create a EuroOptic.com account, this helps us track usage and ensures that we continue to provide the best deals possible going forward. If you do not wish to create an account, please feel free to contact one of our sales representatives and they can apply the discount to your order over the phone or by email.
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How can I contact you?
You can contact us via email, phone, or by visiting our retail store. For more information on getting in touch with us check out our Contact Us page.
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Does EuroOptic ship internationally?
Yes, however, many of the products we sell are governed by federal export regulations. For a better understanding of our export policy click here. For the most detailed answer, call our sales team at 1-570-368-3920.
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Why is a delivery signature required on products costing $1,000+?
We require a signature upon delivery on our shipments of $1,000 or more to protect your purchase. We hope you’d agree that your new Schmidt Bender, Swarovski, or Nightforce riflescope shouldn’t just be left on your front porch.
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Why must we ship to the billing address? Are there other options?
We ship non-firearms to the billing address of an order to prevent fraud. However, if circumstance dictates that the item needs to be shipped to another address, contact us ASAP or let us know when you’re ordering. Every situation is handled on a case-by-case basis. For firearm purchases, you must enter the address of your FFL into the shipping address section.
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If I place my order today, will it ship today?
If your order is placed Monday–Friday before 4 PM EST the order should ship that day. Orders made on weekends, holidays, or after 4 PM EST should ship the following business day.
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Why do I have to pay in full for a backordered item on the website?
In most cases, items in a backorderable state are not in stock due to high demand. Because our customers want their allocation (their place in line) reserved, we accept payment—this way, someone who does not want to commit cannot reserve an allocation before someone who does.
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How do I tell if an item is in stock?
If an item is in stock, it will have no notification telling you that it’s on backorder. If an item is out of stock there will be a notification above the price. If you’re looking for more information about the inventory level of an item or our latest information on when something might hit our shelves—feel free to give us a call at 1-570-368-3920 .
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Why do failed web orders not hold inventory?
We do not hold or reserve inventory for any reason unless the item(s) have been paid for in full or have a 20% deposit placed on them (done via a phone call). This applies to web orders that have failed due to bad payment information, AVS (address) mismatches, declines, and other payment failures. We understand that this may be frustrating but we are committed to providing a fair buying experience to all of our customers.
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What do ITAR, Export, FFL, and NFA restrictions mean?
ITAR: International Traffic in Arms Regulation places export restrictions on defense articles, these restrictions do not allow ITAR regulated items to be shipped outside the United States without proper export paperwork/licensing. Example of ITAR items are firearms, firearm components, laser rangefinders, ammunition, thermal/night vision, and MILSPEC optics like the Trijicon ACOG. Additionally ITAR regulated item(s) are not to be sold, given, or in any way transferred to any foreign person even if they are living in the United States. In short ITAR is designed to keep defense articles out of the wrong hands.
Export: The Department of Commerce regulates the export of some items not covered by ITAR, including hunting riflescopes.
FFL: FFL restricted item(s) are required to be sent to a Federal Firearms License dealer for legal transfer. If you order a FFL restricted item from EuroOptic and are unable to pick it up at our retail store, we’ll ship the item to a FFL dealer of your choice. From there you can complete the legal requirements to obtain the item in your location.
NFA: Items with a NFA restriction fall under the National Firearms Act (NFA), NFA items include machine guns, short-barreled rifles, short-barreled shotguns, silencers (suppressors), and destructive devices. NFA items, especially silencers, SBR’s, and SBS’s can be purchased with relative ease involving the ATF Form 5320.4 (the “Form 4”), $200 Tax, and a 3-6 month wait while the paperwork is processed by the ATF. If you’re interested in purchasing a silencer check out our silencer purchasing page!
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Can I have actions, receivers, or barreled actions shipped to my home since they're not complete firearms?
Any serialized part of a firearm (like this Barreled Action from Remington Defense) requires that it be shipped to an FFL dealer. If the item is not serialized, such as the X-Change Kits for the Sig Sauer P320, then it can be shipped straight to your home.
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Does EuroOptic offer a Military/Veteran Discount?
We do! In addition to special pricing for military/veterans, we also offer VIP pricing to law enforcement, firefighters, and NRA instructors! For more information on how to sign up for VIP pricing click here!
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Does EuroOptic buy/trade firearms?
EuroOptic currently does not buy or trade used products.
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What can I buy using my PayPal account?
PayPal does not allow their users to purchase firearms, certain firearms parts, or ammunition. If the item you plan on purchasing is not restricted by PayPal the option to use their service will be given to you in our cart. For more information on PayPal’s firearm policy click here. Yeah, we think it’s dumb, too.
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I live in a state with restrictive firearms laws, can I still purchase a firearm from EuroOptic? (NY, IL, MI, NJ, MA, HI, etc.)
Unfortunately, we cannot answer this question for you. Different states have different laws pertaining to the sales of firearms and ammunition. If you are unfamiliar or unsure of your city’s/state’s laws as they pertain to the sale and possession of firearms, accessories, and ammunition you should contact your local and/or state police before placing an order with any online retailer. You can find some information about restricted cities and states on our shipping page. Another good place to start educating yourself on your state’s firearm laws is the NRA-ILA website.
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Will EuroOptic mount a scope to a rifle, if items are bought and shipped together? Is it an option for in-store purchases?
Unfortunately no, we don’t ship rifles with mounted optics. However, we do offer that service for in-store purchases.
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I run a shooting blog/YouTube channel, does EuroOptic send out products for testing and reviews?
Negative. We have all kinds of other arrangements you might like, though, including competitive affiliate marketing (click here) commissions and other arrangements. Email us at [email protected] if you have questions.
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The item that I bought within the last few days at full price was just marked down, can I get a refund for the difference?
This is always an unfortunate situation, please give us a call and we’ll try our best to work something out with you!
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Why do some of your items not have photos?
We strive to accurately represent all of the products we sell in both our product descriptions and our product pictures. If we don’t have a photo for a product it’s because we don’t feel that any available photos meet our standards of product representation. In addition, sometimes products are so new that we can’t get photos of them yet.
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Is the product I’m buying pictured in the actual photo?
Typically no, but we do realize how important the finish of a firearm is (especially rifles and shotguns with wooden stocks) to our customers, especially from our premium vendors like Sauer, Blaser, Mauser, and Luxus. There are some cases where the actual firearm is photographed, and you can usually determine this by noting if the firearm is an individually-serialized item. If you need more detail on a specific firearm, give us a call at 1-570-368-3920 or email our sales team at [email protected].
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What are your firearm/NFA transfer fees?
You can find a list of our transfer fees here.
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If I don't purchase shipping insurance, does that mean I'm SOL if the package is lost?
No, not at all. It's our responsibility to get the package to your door. However, we've found that the majority of shipping discrepancies happen after the package arrives, and the end result of how this situation can be handled could be very different - so we decided to offer this option as a way to enhance the customer experience and to reduce the likelihood that anything happens.
For starters, you can expect shipments covered under this offering to have upgraded delivery confirmation, and you can also expect replacement shipments in the event that a shipment is lost before it makes it to you. It also guarantees that we'll never ship an insured shipment out via a price-point shipping method.
Where it gets a bit ambiguous, and where we have the majority of shipping issues, is when a package makes it to the destination (delivery confirmation succeeds) but the recipient still claims the package is lost - in that case, having this insurance option guarantees that we make a thorough investigation as possible and make a determination from that. In the case of an uninsured package succeeding delivery confirmation but not being delivered, we are forced to take the position that the obligation on our end was met.
Please note that drop-shipped orders must utilize EuroOptic's shipping insurance program to receive any consideration in the event that a package is not delivered/lost in transit. In the event that the intended recipient of a package claims they did not receive an item, but the available GPS data or other proof of delivery from the shipping company proves that the item has been delivered, it is the responsibility of the entity whom placed the order to refund or replace this package. If these terms are not acceptable to you, call our customer service department, and we would be happy to ship utilizing your own shipping account. Otherwise, EuroOptic is not responsible for "lost" orders with a delivery confirmation.
In either case, though, we'll do the best we can to make sure we'll never leave you out in the cold. This is an optional, but recommended offering, and if it doesn't work for you - or you deem it isn't needed - there's absolutely no obligation to pay any extra for it.
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I have a EuroOptic Gift Card, how do I use it?
Due to multiple instances of fraud and abuse, all promotional gift cards issued before January 1st, 2021 are considered null and void. If you believe that you may have a special circumstance, please give us a call. Note: All EuroOptic Gift Certificates will continue to be honored.
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Why don’t I have the option to pay by credit/debit card?
Due to multiple instances of fraud and illegitimate chargebacks we have disabled credit/debit payment methods for high cost thermal and night vision optics for first time customers only. PayPal payments and Credova financing are still available for these website orders.
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What are the terms of placing a deposit for an item?
Deposits for special orders and/or custom items are non-refundable after EuroOptic receives the inventory. Deposit refunds for special orders and/or custom items that haven’t been received by EuroOptic are based on the manufacturers cancelation policy, if we can’t cancel the order, then the deposit is non-refundable. Deposit refunds for regularly stocked items are handled on a case by case basis.